The Phoenix Gravity Water Filter is the kind of purchase that quietly improves your everyday life. It sits on your benchtop, works without electricity, and delivers water that has been stripped of 99.99% of contaminants — including microplastics and fluoride — so every glass tastes the way water should. No complex installation, no ongoing tradesperson costs, and no single-use plastic bottles cluttering your recycling bin.
What sets the Phoenix apart is how thoughtfully it has been built for the long haul. The housing is 304-grade stainless steel — naturally BPA-free and non-leaching — so what touches your water is as clean as the water itself. The carbon filters are designed to last up to 12 months, the fluoride filters up to 4 months, and the refillable cartridge design means you are generating far less waste than conventional fluoride removal systems. It is the rare home appliance that is genuinely better for your household and the planet at the same time.
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"Shopy Store" provides 1 year warranty on all products, unless stated otherwise for the majority of our products, with extended warranties available for certain items. Please refer to the product listing to determine the specific warranty duration.
We do offer a 14-days return policy for cases of change of mind; however, the product must be returned in its original packing and condition. Please note that return fees will be applicable.
Certain products are not eligible for change-of-mind return due to hygiene and other related concerns.
For warranty claims and a comprehensive understanding of the terms & conditions, we kindly ask you to review our warranty & return policy.
All of our products are stored and dispatched exclusively within Australia. We utilise multiple warehouses to ship them to various delivery postcodes, based on the stock availability and convenience, in order to optimise delivery time frame and provide efficient service. So you may get multiple tracking numbers, in case you have ordered multiple products and they might arrive separately at your given delivery address.
We dispatch orders Monday to Friday, and in some locations, we do prepare parcels on weekends to speed up the delivery process. You'll receive an automated email with tracking details once your order is updated by the warehouse team.
(Some Remote & Regional area might take few extra days)
(Some Remote & Regional area might take few extra days)
(Some Remote & Regional area might take few extra days)
In some cases, additional delivery delays may be experienced on factors such as the courier’s workload on specific routes, the peak season for pick-ups and deliveries, and other unforeseeable circumstances like bushfire, floods, and more.
For more details, please check out our Shipping Guide
